We are sure you will enjoy your service with WebNetHosting that is why we include a 30-day money back guarantee with all our hosting packages. If you are dissatisfied with your service for any reason, you will receive a full-refund no questions asked (minus setup fees). It is also not possible to refund a Miva license issued with our E-Commerce packages. So $29.95 setup fee is non refundable. This money back guarantee is not available after 30 days of the account activation. All cancellations must be received by either email, postage, or by a support ticket prior to 30 days of the account activation.