Support

FTP

FTP stands for File Transfer Protocol, and it's a way to upload files from your computer to our server and vice versa. If you've never used an FTP program before, don't worry; they're very easy to use.

Note: Uploading Your Site Using MS FrontPage or Publisher
Please note that our Control Panel Manual contains separate instructions on how to upload your site if you are using Microsoft's FrontPage or Publisher. See those sections for more information.

If your HTML editor offers a built-in "upload" or "publish" feature, you can use that. 

Otherwise, you can use a stand-alone FTP program. A popular, free FTP program for the PC is SmartFTP. From the SmartFTP site, you can see screenshots and download the program, and even visit their support forum. A terrific alternate program is CuteFTP. Although it's not free, it's very intuitive for beginners and full of features for more advanced users. If you're using a Mac, we recommend Fetch. If you want more options, visit CNet.com and review a whole range of FTP programs for the PC and for the Mac.

Uploading Your Site
The directions here are for CuteFTP, but they are similar to the steps you'll use regardless of which program you're using. Basically, all FTP programs require two major steps:

• You tell the program how to log in to the server.
 
• You connect and upload your files.

When you create a new site in CuteFTP's site manager, the program will ask for the following information:

FTP Host Address: your_domain_name.com (or IP address)
FTP Site User Name: your_user_name
FTP Site Password: your_password

Edit the site to indicate the:
Default Remote Directory: your_domain_name-www

You received your user name and password in your "Welcome to Harris Media" email when you set up your account. You can ignore the other fields.

When your site is set up, hit the Connect button. Once you've connected to the server, the files on your hard drive appear on the left; the files on the server appear on the right.

With CuteFTP, you just select the files you want to upload and drag them to the other side. When you want to download files, you do the same thing in the opposite direction. Make sure you're dragging in the direction you want to go in. You can use the same directory structure you used on your computer when creating your web site. Just make sure you're uploading your site's files into the directory called your_domain_name-www.

After you have uploaded your files, go to your web site using your browser and review the files online.

For more good FTP information, visit FTP Planet's FTP New User Guide, which includes an FTP User's Forum.

Troubleshooting
If you do not see your site, check the following:

• Did you upload into the right directory?
• Did you name your home page index.html or index.htm?
• Did you delete the default placeholder page called index.html that we set up on your server when you opened your account?
• Did you hit the Refresh or Reload button in your browser to make sure you are seeing the newly uploaded pages?

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