Support

WebNet Hosting is a privately owned Web Hosting company specializing in shared, E-Commerce, and Reseller hosting. We our based out of Rockville, Maryland since the year 2001. WebNet Hosting has provided businesses worldwide with reliable, professional-class network environments to host E-Commerce, E-mail, and professional web sites.

WebNet Hosting has been in business since 2001 specializing in web hosting, reseller hosting and ecommerce solutions to more than 5,000 web sites worldwide.

Yes WebNet Hosting has won several awards rating WebNet Hosting's reliability, security, uptime guarantee, satisfaction guarantee, and support services. You can view WebNet Hosting's Awards by Clicking Here.

WebNet Hosting serves over 5,000 customers worldwide and has proven to be a 1 stop shop for all your web hosting needs. We provide guaranteed reliable services for all our customers.

You can read through our Customer Testimonials by Clicking Here

Shared web hosting means basic web hosting. Shared web hosting includes a web site builder, web space for your web site files, bandwidth which is used for your web site traffic, and dedicated email accounts for your web address (domain name such as www.yourdomain.com).


E-Commerce hosting is complete web hosting with a shopping cart solution. Our shopping cart Solution is Miva Merchant 4, which includes everything you will need to sell your products online.

You can learn more about our E-Commerce shopping carts by Clicking Here

You can learn more about our Shared Web Hosting Packages by Clicking Here

Yes we provide a complete ecommerce package with all of our ecommerce hosting packages. The E-Commerce hosting packages include the Miva Merchant 4 shopping cart which allows you to transact secure transactions for your credit card processing, and sell all your products online with a complete solution through Miva.

You can learn more about our E-Commerce shopping carts by Clicking Here

Here are the processes with establishing a hosting account with WebNet Hosting:

• First, you will want to establish your account with WebNet Hosting by completing the Sign Up form and choosing the package of your choice. You can choose your Shared Hosting packages by clicking Here and Click Here for E-Commerce packages.
  
  
• Second, WebNet Hosting will then create your account on our servers, and send you "Welcome Letter" which will include your new user name, password and IP Address, along with many other helpful tips. Note: It is important that you always keep this email in your files, it will be of many uses to you in the future.
  
  
• Third, you will need to contact your domain registrar company (for example: Network Solutions, GoDaddy, TuCows, Regiter.com, and point your Domain to our servers. You can do this by simply chaning your Name Servers to NS1.WEBNETHOSTING.NET and NS2.WEBNETHOSTING.NET. Once you change your name servers to point to our servers, it will than take 24-72 hours for the domain to prorogate to our network. In this process you will not normally experience downtime or loss of emails, as long as you setup your account on our servers before you change your name servers.
  
• Fourth, using a FTP (File transfer program) like WS_FTP, Fetch, or MS FrontPage you will need to upload your web site to your domain name on our servers. You can find your account information in the "Welcome Letter" that we send you once you setup your account.

WebNet Hosting has simplified the signup procedures by creating an easy to follow process. After choosing the package that best fits your needs, begin the ordering process by clicking on our Order Page and follow the easy steps, you will receive your Welcome Letter shortly after.

Your entire website is backed up once a day. Changes are backed up every 15 minutes.

Yes, at anytime if you wish to upgrade your account, simply logon to your control panel, and click Upgrade CP, you will then be able to upgrade to any package you choose.

Yes, just mail your check or money order to our Billing Address at:

WebNet Hosting Inc
P.O. Box 87292
Montgomery Village MD 20886

Our Physical Location Is:

18817 S. Meadow Fence Blvd.
Gaithersburg MD 20886
1-877-503-4678(HOST)

Once the payment is received, your account will be activated.

Please Note: (Your check or money order must be cleared before we activate your account.

Accounts are normally set-up within 10 minutes of your accepted order.

Domain name propagation usually takes 24-72 hours to propagate.
Have more Domain Name questions? Visit our Domain Faq's.

Any FTP client (including CuteFTP, WS-FTP, etc.) can access our Web servers. You can also use Microsoft FrontPage to transfer your files.


You can read our video tutorials to learn how to do this step by step by Clicking Here

Our servers run on multiple processors with dual redundant backbones. We guarantee a 99.97% uptime guarantee, so you can be assured your web site will stay up 24/7 365 days a year.

Yes, you are able to use SSL on our servers. We also offer a Shared SSL for your security at no extra charge.

Once you sign-up you will be able to purchase SSL certificates and use our Shared SSL directly through your control panel.

WebNet Hosting does NOT charge any hidden fees for any of it’s services or products.

For Shared Web Hosting Plans there are no setup fees.

For E-Commerce Hosting Plans there is a setup fee applicable to all ecommerce accounts.

NO, WebNet Hosting does not place any adds on your website. You are in full control of your web site and it's content.

Routine support is given through our HelpDesk this gives us time to troubleshoot and duplicate your issue.

Phone support is provided 8am-3am EST.

WebNet Hosting provides 99.97% uptime. Guaranteed or your money back?

No, we do not.

In order to provide a high class, professional service, we have a few conditions for Customers who use our service. Some of these conditions may seem strict, but they insure a safe, functional, reliable, and trusted environment for our customers to publish their information on the World Wide Web.

WebNet Hosting Inc does not allow any of the following content, or links to such content, to be published:

• Content of a pornographic, sexually explicit, or violent nature.
• Content of an illegal nature (including stolen copyrighted material).
• Pirated software sites.
• "Hate sites" or content that could be reasonably considered as slanderous or libelous.

Customers posting any of the above content on their sites will be notified, and given a 48 hour period to make corrective changes. If no action is taken, WebNet Hosting will suspend services for the current site until a resolution is met. A repeated violation of this Policy will cause a cancellation of service without refund of any sort.

Absolutely not, we monitor our network every minute of each day to make sure our network is not hit by any sort of SPAM emails or viruses.

We will not tolerate spam on our network and we will immediately disable your account.

WebNet Hosting never spontaneously shuts anybody down. We are fairly liberal when it comes to server usage as long as no one abuses it. If we find a script you are running is draining more than your fair share of the server's resources we will give you a warning and ask that you trim it down. If you are looking to run expansive scripts we suggest a dedicated server.

Do you provide site statistics? Yes, we provide you with your own site statistics tool, which allows you to keep track of everyone accessing your website.

We also offer Urchin Site Statistics with our accounts for a small monthly fee. This tool allows for detailed site statistics tracking, marketing tools and much more. You can find out more about this tool through your automated control panel.

We can point additional accounts to your hosting account at no extra charge.

Yes, WebNet Hosting runs a standard Apache install on a Linux server, and most CGI scripts will run on our system. Your CGI script should be located inside of the “cgi-bin” folder of the domain your using.

Yes, WebNet Hosting provides you with your own CGI-BIN.

Yes. Every Linux-based hosting service that WebNet Hosting offers includes PHP4.

Yes, WebNet Hosting allows legal MP3 sites.

Yes, You can access your account and website at anytime.

WebNet Hosting provides you with the most updated networking and server equipment in the industry. Our Facility features 30,000 square feet of total space, redundant UPS systems, generator backup, VESPA detection systems, closed circuit monitoring of all areas and entrances, card key access, 24 hour guard manned security, redundant a/c systems, and fiber from 5 separate providers. We are a full Cisco shop, and we only use the top networking and server equipment, so we can maintain your Web Servers 24x7.

Our uptime is top notch providing you with 24x7 uptime 99.97% of the time.

No, we no longer accept Wire Transfers from non-us residents.