Support

If you have registered a domain name with WebNetHosting, it will propagate (transfer over the Internet) within 24-72 hours.

If you already have a domain name, and have registered it with another hosting provider, you will need to do the following.

You will need to contact your Domain Registrar (Network Solutions, Register.com, TuCows, etc.) and point your domain name to WebNetHosting DNS servers.

• You can do this by changing your name servers to point to:
  o Primary: NS1.WEBNETHOSTING.NET
  o Secondary: NS2.WEBNETHOSTING.NET
  
• Propagation will take 24-72 hours, until you can use your domain name with WebNetHosting. Until then you can simply use your IP Address included in your web hosting package to upload and create your web site.

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All WebNetHosting accounts have a customized control panel, which allow you to build a professional web site, create emails, and view site statistics, purchase SSL certificates and much more.

You can access your control panel by going to:

http://yourdomain.com/menu

If your domain has recently been transferred and it is in the process of propagating you can access your control panel by going to:

http://YourIPaddress/menu

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When you receive your “Welcome Letter”, one of the first things you will need to do is change your password.

You can change your password by simply:

1. Login to your domain manager by going to your ipaddress/menu and entering the username and password we provided you.
2. Click on the “Change Password” icon
3. Your password must be at least 8 characters long
4. When changing your password to the control panel, it will not change the password to your MySQL, or FrontPage extensions.
5. If you forget your FrontPage extension passwords, you can uninstall and reinstall the extensions to reset the password.

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This can simply be done by changing your home page name to index.html not index.htm

Note: If you are using Microsoft or FrontPage, you do not need to choose the www folder, but for any other FTP software, you will need to choose the www folder for the file’s destination. Once you correctly upload your home page and overwrite the Under Construction Page, your home page will replace the Under Construction Page.

If your page has one of the following filenames, you can delete the existing index.html and your page will automatically show up.

- index.htm
- welcome.html
- welcome.cgi
- index.html
- index.shtml
- index.cgi
- index.pht
- index.phtml
- default.htm

Simply delete the index.html file and anything in the above list will automatically come up.

If you see the “forbidden” error when viewing your web site, this is because you have deleted the index.html page in your www folder and did not replace it with one of the following extensions above. Simply go to your control panel and click on the www folder and create an index.html page. This will fix the “forbidden” error.

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Below is a list of common tools available for publishing your web sites.

Note: Make sure when you upload your home page to the directory; you name your main page index.html (lowercase). This is how our system is set up to recognize your home page.

(If the tool or program you are using is not listed below, you can still use it and we still support it, we simply have to added to our list.)

- SiteXpress (Web Site Design Suite)
- FrontPage 97
- FrontPage 98
- FrontPage 2000
- Netscape Composer
- Dreamweaver
- Macromedia Flash
- Adobe GoLive

Note: WebNet Hosting provides custom web design services. If you are interested in learning more about our design services, please click here.

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Here are some examples of FTP applications you can use to upload your web site.

- WsFTP
- CuteFTP
- File Manager

You can see step-by-step video tutorials for each FTP application at our Support Section.

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If you are going to be using Microsoft FrontPage to publish your web site, you will first need to install MS FrontPage extensions.

You can do this by going to your control panel, and clicking the MS FrontPage button, wait 30 minutes before uploading your web site.

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You can view your system files and folder on your server by using the “File Manager” icon in your Control Panel.

Warning: Do Not DELETE the following files or folders:

/yourdomain-www
/www
/yourdomain-logs
/yourdomain-mail
/yourdomain-secure
/www/cgi-bin
/www/stats

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You can read your email by going to your Control Panel. A link to your control panel is provided in the “Welcome Letter”. Click on the Mail Manager Icon to setup your email accounts.

To add an account just click “New Address” and put in the email account name (i.e. “Nick” for nick@yourdomain.com), and put in a password for that email account. You can then edit the setting for the new email account.

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To Read, Compose, Write email you can use any of the email clients listed below, including the OpenMail Client, which is included with our web hosting accounts.

- Microsoft Outlook 97, 98, 2000, and 2002
- Netscape
- Eudora

You can access your OpenMail Client with any browser anywhere in the world. Simply by going to

http://yourdomain.com/up
or
http://ipaddress/up

Microsoft Outlook Settings:

POP3: mail.YOURDOMAIN.com
SMTP: mail.YOURDOMAIN.com

Note: If the tool you want to use is not listed, you can still use it; we simply have not listed it.

Note: Your email will not function properly until your domain propagation has completed. It usually takes 24-72 hours for the domain to propagate.

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