Support

The reason you cannot access your web site via your domain name is because you have not pointed your DNS servers to our servers yet, to learn how to do this, please visit our DNS Pointing Page.

If you have already pointed your domain name to us and it's been 24-48 hours, you can access your Control Panel, by going to http://www.YOURDOMAIN.com/menu, if you have not yet pointed your domain name to us, you can access it via http://YOURIPADDRESS/menu all this information will be in your welcome letter, you will need to input your Username and Password provided in the welcome letter. Send support@webnethosting.net a trouble ticket if you need us to resend it.

It's very simple to register a new domain name, simply go to our new domain registration page by clicking Here and you can register your new domain name.

It's very simple to configure MS Outlook, or Outlook Express to check your E-Mail. Please go to our E-Mail Setup page, to learn how to do this, Click Here to be directed.

Yes, this is very simple to do. Simply go to http://www.YOURDOMAIN.com/up and you will be prompted for your username, you will need to input your username you created in Mail Manager in your control panel, for example if your email is info@yourdomain.com input info as your username, and then input the password you created that associates with that account in Mail Manager. You can then check your E-Mail via OpenMail in WebMail. To read documentation on OpenMail, Go Here.

You will have to rename your index.html page, and upload your files to that page. Or your home page is set to index.html you will have to rename it to index.htm. You will need to upload all your web files to the /www folder in your domain.

There is a couple reasons this could be happening. One, if you have moved your web site from a Windows Host, then you most likely have spaces in your file names, such as wedding picture.gif, on a Unix system, you cannot have spaces in file names, so you will have to rename wedding picture.gif to weddingpicture.gif.

Two, Make sure your images have been uploaded to your /www folder, if you have created a separate folder they will need to be moved into the /www folder.

Three, make sure the URL that you are calling in your browser is pointing to your pictures, and the directories are setup correctly in the /www folder. For example if you have a folder called images in the /www folder, you will need to link the picture to http://www.yourdomain.com/images/weddingpicture.gif

You most likely have changed your password, when you first received your welcome letter. You will have to send a trouble ticket to Support, to regain your username and password. Click Here to contact Support.

This is a very common issue, and it has to do with either your personal firewall, or your ISP, meaning your Internet Service Provider does not allow you to use an outbound, SMTP server. Since you have configured your mail servers for POP and SMTP as mail.YOURDOMAIN.Com your ISP does not allow you to use your own SMTP server, in this case you will need to contact your ISP, and ask for their "SMTP Server", which will be something like smtp.mail.rcn.net or other.

If you have purchased an E-Commerce account, your storefront is Miva Merchant 4. You can access Miva by going to http://www.YOURDOMAIN.com/Merchant2/admin.mvc

Your Username will be your control panel Username, and your password will be your Control panel password as well. If you have changed your password many times for the control panel, and cannot login to Miva, please issue a trouble ticket Here to get your password.